📦 Return and Refund Policy – Shopsmama

Shopsmama always wants you to be satisfied with our products. However, if for any reason you are not satisfied, we are ready to assist you.

✅ Refund eligibility conditions

You can request a return or exchange of the product in the following cases:

  • The product is broken/damaged, defective, or the wrong product.
  • The product is incomplete (e.g., missing parts or accessories).
  • The product does not match the description given on the website.

📋 Return conditions:

  • For returns, the product must be unused, unopened, and in its original packaging.
  • Include the invoice or order number.
  • All accessories, tags, manuals, and free items must be returned.
  • Must keep waiting the delivery man and check the desired product is ok or not and return to that delivery man hand to hand.

❌ Products that are not eligible for return

  • Products damaged by use or neglect.
  • Food, cosmetics and personal care products (unless defective).
  • Sale or clearance products are not eligible for returns, unless the product is faulty.

💸 Refund Process

After we review the returned product:

  • If eligible for return, the refund will be issued within 7-10 business days for online payment.
  • For cash on delivery order, customer must pay the delivery charge on refund and no need to pay for product anymore. The refund amount will be based on his/her area.
  • The refund will be issued to your original payment method or ShopSmama wallet, as per your choice.

📢 Shipping charges are non-refundable, unless there is a fault with the product on Shopsmama’s part.

🔁 Return and change process

  • Contact our customer service within the day of delivery
  • Send the order number, problem description and photos as proof.

📌 Order Cancellation Policy

Orders can be cancelled before shipment. However, once the product has been shipped, the order cannot be canceled.

Need Help?

Feel free to contact us through our support or in social platforms

Contact Us

📞 +8801343439201
📧 Email: [email protected]
🌐 Website: www.shopsmama.com

Shopsmama – Smart Shopping, Smart Life!