At Shops Mama, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with our easy return and refund process.

Return Eligibility

You may request a return if:

  • You received a damaged, defective, or incorrect product
  • The product is unused and in its original packaging with all accessories and tags
  • You request the return within 3 days of receiving the product

Note: Certain items like batteries, cables, or opened accessories may not be eligible for return unless they are defective.

Non-Returnable Items

  • Products that are physically damaged after delivery
  • Items that show signs of use or tampering
  • Products purchased during special sales (unless defective)

Return Process

To initiate a return:

  1. Email us at help@shopsmama.com or call us at (+880) 1842 243929 within 3 days of delivery.
  2. Provide your order number, product details, and reason for return.
  3. Our support team will verify and guide you through the return process.

Refund Policy

  • Refunds will be processed only after the returned product passes our quality check.
  • Refunds may take 7 – 15 working days to reflect in your account, depending on the payment method.
  • For Cash on Delivery orders, refunds will be made via mobile banking or bank transfer.

Exchange Option

If the product is available in stock, we can offer a replacement instead of a refund—based on your preference.

Need Help?

If you have any questions about our return or refund process, feel free to reach out:

📧 help@shopsmama.com
 📞 (+880) 1842 243929
 🏬 Mirpur DOHS, Pallabi, Dhaka 1216
 🕘 Friday – Thursday | 10 AM – 07 PM