Updated on 23rd August, 2025

Welcome to Shops Mama, an e-commerce marketplace operated through our mobile app and website (shopsmama.com). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app and website.

By using Shops Mama, you agree to this Privacy Policy.

 

1. Information We Collect

  • Account & Registration Data: Name, email address, phone number, password.
  • Profile Data: Profile picture uploaded from your mobile device.
  • Login Data from Third Parties: If you use Google or Facebook login, we may collect basic profile information (e.g., name, email, profile photo) as permitted by those services.
  • Order & Transaction Data: Delivery address, phone number, and payment-related details necessary to process your orders.
  • Payment Information: Payments are processed securely via third-party providers (SSLCommerz) or cash on delivery. We do not store sensitive financial information such as credit or debit card details.
  • Device Data (automatically collected): IP address, device type, operating system, and app usage data (for app performance and security).

 

2. How We Use Your Information

We use your information to:

  • Register and manage your account.
  • Authenticate users (including via Google/Facebook login).
  • Process and deliver your orders.
  • Facilitate secure payments via trusted third-party gateways.
  • Allow you to upload and manage your profile picture.
  • Provide customer support and respond to your inquiries.
  • Send you service-related updates and notifications (e.g., order status).
  • Improve our services and app performance.

 

3. Information Sharing & Disclosure

We do not sell or rent your personal data to third parties. However, we may share data in the following limited cases:

  • Delivery Partners: Your name, phone number, and address are shared with courier companies to deliver your order.
  • Payment Providers: Payment details are shared with SSLCommerz to securely process your transactions.
  • Third-Party Login Providers: Google and Facebook may receive data as part of the login process.
  • Legal Obligations: We may disclose your information if required by law enforcement or to comply with legal obligations.

 

4. Data Security

  • All communication between your device and our servers is encrypted using SSL (HTTPS).
  • User passwords are securely stored using encryption.
  • We regularly monitor and update security measures to protect against unauthorized access.

 

5. Account & Data Deletion

You have full control over your personal information:

  • In-App Deletion: You can request account deletion directly from within the Shops Mama app. This will permanently remove your account and associated personal data.
  • Contact Deletion: Alternatively, you can email us at [email protected] to request deletion

Once deleted, your personal information will be permanently removed from our system unless retention is required for fraud prevention, dispute resolution, or legal compliance.

 

6. Data Retention

We retain your information only as long as necessary to:

  • Provide services and complete transactions.
  • Comply with legal and regulatory obligations.
  • Resolve disputes and enforce agreements.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (“Right to be Forgotten”).
  • Opt out of marketing or promotional messages.
  • Withdraw consent for data processing (where applicable).

To exercise these rights, contact us at [email protected]

 

8. Children’s Privacy

Our services are intended for users aged 13 and above. We do not knowingly collect data from children under 13. If you believe a child has provided personal data, please contact us immediately.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and updated in the app, with the effective date clearly stated.

 

Contact Us

If you have any questions about our Privacy Policy, please reach out to us at:
📧 Email: [email protected]

🌐 Website: https://shopsmama.com