{"id":3,"date":"2022-11-12T04:10:47","date_gmt":"2022-11-12T04:10:47","guid":{"rendered":"https:\/\/shopsmama.com\/?page_id=3"},"modified":"2025-09-23T16:01:59","modified_gmt":"2025-09-23T10:01:59","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/shopsmama.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-1\/5\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t\t\t<div id=\"wd-6853a335ef366\" class=\"wd-menu widget_nav_mega_menu wd-rs-6853a335ef366 vc_custom_1750311771244\">\n\n\t\t\t\t\n\t\t\t\t<ul id=\"menu-sidebar-menu-marketplace-2\" class=\"menu wd-nav wd-nav-vertical wd-design-simple wd-gap-l\"><li id=\"menu-item-26095\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26095 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/about-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">About Us<\/span><\/a><\/li>\n<li id=\"menu-item-26094\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26094 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/faqs\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">FAQs<\/span><\/a><\/li>\n<li id=\"menu-item-26204\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-26204 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/privacy-policy\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Privacy Policy<\/span><\/a><\/li>\n<li id=\"menu-item-26199\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26199 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/cookie-policy\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Cookie Policy<\/span><\/a><\/li>\n<li id=\"menu-item-26200\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26200 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/return-refund-policy\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Return and Refund Policy<\/span><\/a><\/li>\n<li id=\"menu-item-26201\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26201 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/terms-conditions\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Terms &#038; Conditions<\/span><\/a><\/li>\n<li id=\"menu-item-26092\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26092 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/track-you-order\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Track You Order<\/span><\/a><\/li>\n<li id=\"menu-item-26202\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26202 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/wishlist\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Wishlist<\/span><\/a><\/li>\n<li id=\"menu-item-26203\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26203 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/compare\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Compare<\/span><\/a><\/li>\n<li id=\"menu-item-26100\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26100 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/contact-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Contact Us<\/span><\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\/5 wd-rs-6853a379bfdaf\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h6>Updated on 23rd August, 2025<\/h6>\n<p><\/p>\n<p class=\"p1\">Welcome to Shops Mama, an e-commerce marketplace operated through our mobile app and website <strong>(<span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/shopsmama.com\">shopsmama.com<\/a><\/span>)<\/strong>. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app and website.<\/p>\n<p class=\"p1\">By using Shops Mama, you agree to this Privacy Policy.<\/p>\n<p>\u00a0<\/p>\n<p><\/p>\n<h4><strong>1. Information We Collect<\/strong><\/h4>\n<ul>\n<li><strong>Account &amp; Registration Data:<\/strong> Name, email address, phone number, password.<\/li>\n<li><strong>Profile Data:<\/strong> Profile picture uploaded from your mobile device.<\/li>\n<li><strong>Login Data from Third Parties:<\/strong> If you use Google or Facebook login, we may collect basic profile information (e.g., name, email, profile photo) as permitted by those services.<\/li>\n<li><strong>Order &amp; Transaction Data:<\/strong> Delivery address, phone number, and payment-related details necessary to process your orders.<\/li>\n<li><strong>Payment Information:<\/strong> Payments are processed securely via third-party providers (SSLCommerz) or cash on delivery. We do not store sensitive financial information such as credit or debit card details.<\/li>\n<li><strong>Device Data (automatically collected):<\/strong> IP address, device type, operating system, and app usage data (for app performance and security).<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><\/p>\n<h4><strong>2. How We Use Your Information<\/strong><\/h4>\n<p>We use your information to:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">Register and manage your account.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\">Authenticate users (including via Google\/Facebook login).<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\">Process and deliver your orders.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\">Facilitate secure payments via trusted third-party gateways.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\">Allow you to upload and manage your profile picture.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\">Provide customer support and respond to your inquiries.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\">Send you service-related updates and notifications (e.g., order status).<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\">Improve our services and app performance.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><\/p>\n<h4>3. Information Sharing &amp; Disclosure<\/h4>\n<p>We do not sell or rent your personal data to third parties. However, we may share data in the following limited cases:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><strong>Delivery Partners:<\/strong> Your name, phone number, and address are shared with courier companies to deliver your order.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\"><strong>Payment Providers:<\/strong> Payment details are shared with SSLCommerz to securely process your transactions.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\"><strong>Third-Party Login Providers:<\/strong> Google and Facebook may receive data as part of the login process.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\"><strong>Legal Obligations:<\/strong> We may disclose your information if required by law enforcement or to comply with legal obligations.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><\/p>\n<h4><strong>4. Data Security<\/strong><\/h4>\n<p><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">All communication between your device and our servers is encrypted using SSL (HTTPS).<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\">User passwords are securely stored using encryption.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\">We regularly monitor and update security measures to protect against unauthorized access.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><\/p>\n<h4>5. Account &amp; Data Deletion<\/h4>\n<p><\/p>\n<p class=\"p1\">You have full control over your personal information:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><strong>In-App Deletion:<\/strong> You can request account deletion directly from within the Shops Mama app. This will permanently remove your account and associated personal data.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\"><strong>Website Deletion:<\/strong> You can also submit a request via our website at <a href=\"https:\/\/shopsmama.com\/en\/my-account\/wpf-delete-account\/\">https:\/\/shopsmama.com\/en\/my-account\/wpf-delete-account\/<\/a><\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\"><strong>Contact Deletion:<\/strong> Alternatively, you can email us at <a href=\"mailto:help@shopsmama.com\"><strong><span style=\"color: #000000;\">help@shopsmama.com<\/span><\/strong><\/a> to request deletion<\/li>\n<\/ul>\n<p class=\"p1\">Once deleted, your personal information will be permanently removed from our system unless retention is required for fraud prevention, dispute resolution, or legal compliance.<\/p>\n<p>\u00a0<\/p>\n<p><\/p>\n<h4 class=\"p1\"><strong>6. Data Retention<\/strong><\/h4>\n<p class=\"p1\">We retain your information only as long as necessary to:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">Provide services and complete transactions.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\">Comply with legal and regulatory obligations.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\">Resolve disputes and enforce agreements.<\/li>\n<\/ul>\n<h4><strong>7. Your Rights<\/strong><\/h4>\n<p><\/p>\n<p class=\"p1\">You have the right to:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">Access the personal data we hold about you.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\">Request correction of inaccurate or incomplete data.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\">Request deletion of your data (\u201cRight to be Forgotten\u201d).<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\">Opt out of marketing or promotional messages.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\">Withdraw consent for data processing (where applicable).<\/li>\n<\/ul>\n<p class=\"p1\">To exercise these rights, contact us at <span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"mailto:help@shopsmama.com\"><strong>help@shopsmama.com<\/strong><\/a><\/span><\/p>\n<p>\u00a0<\/p>\n<p><\/p>\n<h4><strong>8. Children\u2019s Privacy<\/strong><\/h4>\n<p><\/p>\n<p class=\"p1\">Our services are intended for users aged 13 and above. We do not knowingly collect data from children under 13. If you believe a child has provided personal data, please contact us immediately.<\/p>\n<h4>9. Changes to this Privacy Policy<\/h4>\n<p class=\"p1\">We may update this Privacy Policy from time to time. Any changes will be posted on our website and updated in the app, with the effective date clearly stated.<\/p>\n<p>\u00a0<\/p>\n<p><\/p>\n<h4><strong>Contact Us<\/strong><\/h4>\n<p><\/p>\n<p>If you have any questions about our Privacy Policy, please reach out to us at:<br \/>\ud83d\udce7 <strong>Email: help@shopsmama.com<\/strong><\/p>\n<p class=\"p1\"><span class=\"s1\">\ud83c\udf10<\/span> <strong>Website: https:\/\/shopsmama.com<\/strong><\/p>\n<p>\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"About Us FAQs Privacy Policy Cookie Policy Return and Refund Policy Terms &#038; Conditions Track You Order Wishlist Compare Contact","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>Privacy Policy - Shops Mama<\/title>\n<meta name=\"description\" content=\"Learn how Shops Mama collects, uses, and protects your personal information. 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