{"id":20481,"date":"2025-04-22T09:06:24","date_gmt":"2025-04-22T09:06:24","guid":{"rendered":"https:\/\/shopsmama.com\/?page_id=20481"},"modified":"2025-10-21T23:38:27","modified_gmt":"2025-10-21T17:38:27","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/shopsmama.com\/en\/return-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-1\/5\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t\t\t<div id=\"wd-6853a3ccc97a7\" class=\"wd-menu widget_nav_mega_menu wd-rs-6853a3ccc97a7 vc_custom_1750311911179\">\n\n\t\t\t\t\n\t\t\t\t<ul id=\"menu-sidebar-menu-marketplace-2\" class=\"menu wd-nav wd-nav-vertical wd-design-simple wd-gap-l\"><li id=\"menu-item-26095\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26095 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/about-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">About Us<\/span><\/a><\/li>\n<li id=\"menu-item-26094\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26094 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/faqs\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">FAQs<\/span><\/a><\/li>\n<li id=\"menu-item-26204\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-26204 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/privacy-policy\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Privacy Policy<\/span><\/a><\/li>\n<li id=\"menu-item-26199\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26199 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/cookie-policy\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Cookie Policy<\/span><\/a><\/li>\n<li id=\"menu-item-26200\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26200 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/return-refund-policy\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Return and Refund Policy<\/span><\/a><\/li>\n<li id=\"menu-item-26201\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26201 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/terms-conditions\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Terms &#038; Conditions<\/span><\/a><\/li>\n<li id=\"menu-item-26092\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26092 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/track-you-order\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Track You Order<\/span><\/a><\/li>\n<li id=\"menu-item-26202\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26202 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/wishlist\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Wishlist<\/span><\/a><\/li>\n<li id=\"menu-item-26203\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26203 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/compare\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Compare<\/span><\/a><\/li>\n<li id=\"menu-item-26100\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26100 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/shopsmama.com\/en\/contact-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Contact Us<\/span><\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\/5\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2><b>\ud83d\udce6 Return and Refund Policy \u2013 Shopsmama<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Shopsmama always wants you to be satisfied with our products. However, if for any reason you are not satisfied, we are ready to assist you.<\/span><\/p>\n<h3><b>\u2705 Refund eligibility conditions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">You can request a return or exchange of the product in the following cases:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The product is broken\/damaged, defective, or the wrong product.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The product is incomplete (e.g., missing parts or accessories).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The product does not match the description given on the website.<\/span><\/li>\n<\/ul>\n<h3><b>\ud83d\udccb Return conditions:<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For returns, the product must be unused, unopened, and in its original packaging.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Include the invoice or order number.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All accessories, tags, manuals, and free items must be returned.<\/span><\/li>\n<li aria-level=\"1\">Must keep waiting the delivery man and check the desired product is ok or not and return to that delivery man hand to hand.<\/li>\n<\/ul>\n<h3><b>\u274c Products that are not eligible for return<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Products damaged by use or neglect.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Food, cosmetics and personal care products (unless defective).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sale or clearance products are not eligible for returns, unless the product is faulty.<\/span><\/li>\n<\/ul>\n<h3><b>\ud83d\udcb8 Refund Process<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">After we review the returned product:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If eligible for return, the refund will be issued within 7-10 business days for online payment.<\/span><\/li>\n<li aria-level=\"1\">For cash on delivery order, customer must pay the delivery charge on refund and no need to pay for product anymore. The refund amount will be based on his\/her area.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The refund will be issued to your original payment method or ShopSmama wallet, as per your choice.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\ud83d\udce2 Shipping charges are non-refundable, unless there is a fault with the product on Shopsmama&#8217;s part.<\/span><\/p>\n<h3><b>\ud83d\udd01 Return and change process<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact our customer service within the day of delivery<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send the order number, problem description and photos as proof.<\/span><\/li>\n<\/ul>\n<h3><b>\ud83d\udccc Order Cancellation Policy<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Orders can be cancelled before shipment. However, once the product has been shipped, the order cannot be canceled.<\/span><\/p>\n<h3><strong>Need Help?<\/strong><\/h3>\n<p>Feel free to contact us through our support or in social platforms<\/p>\n<blockquote>\n<h4><b>Contact Us<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">\ud83d\udcde <\/span><b>+8801343439201<br \/>\n<\/b><span style=\"font-weight: 400;\">\ud83d\udce7 Email: support@shopsmama.com<br \/>\n<\/span><span style=\"font-weight: 400;\">\ud83c\udf10 Website: <\/span><a href=\"http:\/\/www.shopsmama.com\"><span style=\"font-weight: 400;\">www.shopsmama.com<\/span><\/a><\/p>\n<p><b>Shopsmama \u2013 Smart Shopping, Smart Life!<\/b>\n<\/p><\/blockquote>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"About Us FAQs Privacy Policy Cookie Policy Return and Refund Policy Terms &#038; Conditions Track You Order Wishlist Compare Contact","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":""},"class_list":["post-20481","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>Return and Refund Policy - Shops Mama<\/title>\n<meta name=\"description\" content=\"Need to return an item? 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